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Features Overview

Overview

Using the built-in Windows administration tools to manage a medium to large Windows network can be a challenge. Add multiple domains, hundreds or thousands of servers, workstations, and users, and before you know it, things can get out of hand. Hyena is designed to both simplify and centralize nearly all of the day-to-day management tasks, while providing new capabilities for system administration. This functionality is provided in a single, centralized, easy to use product. Used today by tens of thousands of system administrators worldwide, Hyena is the one tool that every administrator cannot afford to be without.

Hyena uses an Explorer-style interface for all operations, including right mouse click pop-up context menus for all objects. Management of users, groups (both local and global), shares, domains, computers, services, devices, events, files, printers and print jobs, sessions, open files, disk space, user rights, messaging, exporting, job scheduling, processes, and printing are all supported.

In addition to supporting standard Windows system management functions, Hyena also includes extensive Active Directory integration. In fact, Hyena can be used on any Windows client to manage any Windows Server installation.

Hyena also includes full exporting and Microsoft Access-based reporting options. All of these features are part of the Standard Edition of Hyena. The Enterprise Edition adds support for Terminal Server user properties, Exchange Server mailbox integration, and WMI integration.

Hyena's cost effective licensing policy is based on the number of administrators actually using the product, regardless of the number of end-users or servers.

With over 10 years of experience in the system tools arena and by surveying and listening to our customers it has made Hyena the #1 system tools software in the world, which is used in thousands of Schools, Universities, Libraries, Corporations, Governments, and Individual consultants.

Supporting our customers is our #1 priority, and to do this we have through the years created a network of over 125 resellers and distributors in over 65 countries. Our own internal sales and support staff is offered in 13 languages fluently, which gives us one of the highest customer maintenance renewal retention rates in the industry.

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Installation

Licensing

Hyena comes in two different versions. The product licensing is based on the number of Administrators actually using the product, regardless of the number of end-users or servers.

Hyena Standard has all the functionality below except for what is contained in the Enterprise Edition.

Hyena Enterprise has all the functionality below and it also includes:

• Supports Terminal Server User Properties.
• Supports Exchange Server Mailbox integration, and WMI integration.

System Requirements

Hyena can be installed and executed on either a workstation or server and run either locally or through a remote control or Terminal Services session.

Hyena does not alter or modify the normal security model of the operating system. Therefore, some functions may require more rights and privileges than others. If Hyena cannot perform a function due to the end-user not having enough rights, then an error will be returned.

Installation of Hyena will not alter the system configuration or install or alter any existing system settings. Hyena consists of a single .exe file (hyena.exe) and does not include any other executable programs or libraries (.dll files). The only .dll files that are included with the install are standard Microsoft DLL files that are used by Windows for the GUI.

Security

Hyena does not accept input from a network connection and therefore the common problem associated with buffer overflows and security exploits based on buffer overflows is greatly reduced.

SystemTools Software does not use or employ any code modules or libraries from outside parties for which it does not have full source code, with the following exceptions:

Use of Microsoft MFC, C, and system runtime libraries.

Use of the Wise Installation system for all installation and "Check for Updates" function (www.wisesolutions.com)

It is therefore not possible for any inclusion of malicious, Trojan, or spy-ware code into any products from SystemTools Software Inc.

Section 508

Hyena meets Section 508 compliancy as established by US Government requirements. For more information about Section 508 requirements, visit http://www.section508.gov.

Installation Options

Hyena comes in two different versions. The product licensing is based on the number of Administrators actually using the product, regardless of the number of end-users or servers. The product is installed on the Administrators Windows Workstation.

Hyena Standard has all the functionality below except for what is contained in the Enterprise Edition.

Hyena Enterprise has all the functionality below and it also includes:

• Supports Terminal Server User Properties.
• Supports Exchange Server Mailbox integration, and WMI integration.

Database Options

Windows utilities lack any method to report, print, or extract information about your network configurations. Hyena offers innovative and cost-effective solutions for extracting information from any Windows server or workstation:

Hyena set the standard for easy exporting and report generation for a wide spectrum of system information.

Microsoft Access-based Reporting - Hyena includes 18 built-in Microsoft Access reports (Microsoft Access must be purchased and installed separately from Hyena), covering many different areas of user, group, share, file access, events, and disk space. Hyena also supports automatic exporting of Active Directory (AD) data into a Microsoft Access database, providing for a powerful and flexible directory reporting tool when combined with Hyena's AD query capabilities.

Clipboard Compatibility - Hyena can copy any selected information, including Active Directory data, directly to Window's clipboard, for simple and fast pasting into other application.

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General Administration

Active Directory Integration

Hyena provides full support for Active Directory (AD) Organizational Units, directory searching, universal groups, management of object properties, security auditing, and other AD mixed and native mode features. Due to Hyena's ease-of-use, most AD environments can be managed more efficiently and quickly using Hyena's AD management functions. Hyena has numerous features that you won't find in the standard built-in Microsoft administration tools.

• Hyena adds a new Windows domain object class. When a Windows domain is expanded in Hyena's tree window, additional sub-objects are displayed, specifically: Containers/OUs, All Users, All Groups, Global Groups, Local Groups, and Universal Groups objects. All management of the display of Active Directory objects are handled entirely by LDAP queries to Active Directory.
• Organizational Units (OUs) are fully supported, both for browsing OU contents, as well as for creating new users, groups, contacts, and computer objects directly into an OU. A powerful Find feature is available for any OU, allowing selectable criteria for finding and filtering AD information. OU properties are also available, including full support for management of Group Policy Object (GPO) information.
• Hyena's Filtering Toolbar provides for powerful object filtering when browsing the contents of any OU, including traversing into sub-OUs.
• Hyena is the only product that supports customizable Active Directory queries at every object level. Define your own queries, or use any of the predefined queries to display custom "views" of exactly what directory attributes you want to see for organizational units, users, groups, or computers. Hyena's queries can also contain a customized LDAP filter, if desired, for the ultimate in server-side AD filtering and query performance.
• With Hyena, you can access and view any AD attribute, including, the employee ID and user photo attributes. Moreover, you can add your own custom AD attributes for managing users.
• Hyena includes an extensive ADSIedit-like capability to manage any Active Directory attribute for one or more directory objects. But unlike ADSI-Edit, Hyena's AD attribute management dialogs are easy to use and understand. Plus, you can define your own attribute sets to be used over and over and visually see what the values are before and after making any changes.
• Hyena supports the use of the standard shell property pages for management of many Active Directory objects, providing for full MMC-like functionality, while still providing Hyena's legendary ease-of-use and navigation. Hyena also supports the display of the shell context menu for most directory objects, providing access to popular Microsoft functions such as Exchange Tasks for email-enabled objects, as well as 3rd-party shell extensions.
• Active Directory administrators know how difficult it can be to keep track of delegated security rights. Hyena makes keeping track of this much easier with Active Directory Security Listing views: Just select one or more AD objects, right click, and select List Directory Security. Its that simple.
• Hyena provides access to the standard Microsoft Active Directory 'Find' dialog, but adds two important features: The selection criteria can be saved for future or external use, and the objects that are found can be returned to Hyena for further management tasks.
• Hyena supports management of Exchange and 200x mailboxes: mailbox creation, deletion, and property modification can all be easily controlled in Hyena's powerful GUI.
• As always, Hyena's output window, including any Active Directory displays, can be easily exported or integrated into Hyena's built-in Microsoft Access database.

Server Management

Most of Hyena's features are built around server and computer administration. With Hyena's multiple domain management layouts, and the capability to build custom groups of objects such as servers and printers, Hyena can easily provide access to every aspect of server administration.

• User Administration - Hyena can manage remote computer users on domains as well as individual workstations. Hyena can also remotely change the password for the same account on multiple computers, or make group membership changes to multiple computers at the same time.
• Viewing Computers - Hyena provides several different ways to view computers, whether in domains, in workgroups, or in user-defined groups. Hyena can also filter domain lists by specific computer type (for example, Terminal Servers only), and can distinguish between computers that are online vs. added to the domain computer listing. Hyena can also access computers directly by tcp/ip address only, and can also provide access to a single computer's functions, so that the entire list does not have to be retrieved. Hyena provides full management of computer objects, including creating, changing attributes, and removing from the domain list.
• Hyena's computer Properties function can display a wealth of information about a remote system including installed software applications, total memory, video and BIOS information, network cards, tcp/ip and DNS information, remote time, server roles (print server, SQL Server, etc.), installed hotfixes, environment variables, and more.
• Share, Directory, and File Administration - Hyena fully supports all aspects of file and directory administration on any remote computer, as well as the underlying shares. All file and directory operations are performed through the shell.
• Event Management - Hyena is integrated with the built-in Windows native event viewing tools. Hyena also contains its own more powerful event viewing tool and supports all event viewing and management functions, including options to view multiple active or saved logs from multiple computers at the same time.
• Security - Hyena can manage remote computer account, audit policy, and user rights. Share and file security are also accessible for any share or file/directory.
• Performance Monitoring - Hyena can monitor the performance counters for any remote system through its built-in Performance management object. User-customizable performance queries provide quick pre-defined access to dozens of performance areas including process, system, network, memory, disk, server, and more.
• WMI - Without Hyena, if you want to utilize WMI you need to either learn scripting, or use one of Microsoft's free (and difficult to use) WMI utilities. With Hyena, you can fully utilitize the power of WMI, without the complexity. And if you don't know what WMI can provide you, find out what you are missing!
• Service Administration - Both service and device driver information can be managed remotely with Hyena. Hyena also supports service startup modification and service installation for multiple computers at the same time.
• Sessions and Open Files - Hyena can view all active sessions and open files for any server. Sessions can be viewed across multiple computers at the same file; users of individual files can also be discovered with the Open By... function.
• Shutdown, Reboot, Wake Up ! - Hyena has the capability to shutdown and optionally reboot any computer or server. Moreover, an administrator can perform a shutdown/reboot on multiple computers at the same time. Hyena also supports remote wakeup (WOL) for any number of computers.
• Disk Space - Hyena's disk space view provides for a simple yet powerful overview of the disk space information for any server or workstation. Moreover, this same view can also be used on multiple computers at the same time, providing a fast and efficient way to monitor disk space across many computers.
• Viewing Current Logons - Hyena can view the current interactive logons to any server or workstation.
• Scheduled Job Administration - Hyena can manage (add, view, modify, and remove) scheduled jobs on individual servers or workstations. Hyena can also view and add remote tasks to multiple computers at the same time.
• Printers - Remote printer and print job management is supported in Hyena, as well as full printer property modifications, viewing and managing print jobs, and print queue operations. Hyena can also display the print jobs from more than one printer at a time.
• Registry - Hyena supports management of remote computer registry information, including registry navigation, creating new keys/values, key and value deletion, value renaming, saving keys, searching, and modification of value properties. Hyena's registry search capabilities allow for searching over a wide array of search criteria.

User Management

Click Here to view the User Management interface.

Perhaps no single administration task can take as much time as routine user and group administration, particularly in a large, complex Windows NT/200x installation. Setting up individual home directories, shares, and the security requirements can be especially time-consuming. Hyena's user management features are one of its core functions.

If your Windows NT/200x configuration makes use of home directories, Hyena has a unique solution for you: Hyena allows multiple templates to be configured that can be used to automatically create the user's home directory, optionally share it, plus configure the share and/or NTFS permissions...all automatically. This functionality is available for both standard and Terminal Server home directories. Click here for a sample screen shot of a typical Hyena home directory template definition.

Hyena's contains many other enhancements to the standard user management functions provided by built-in Microsoft utilities. Hyena can manage users by their group membership, and offer options for removal of user home directory and share information when users are deleted. If using Active Directory, Hyena allows user administration either through an OU or the All Users and All Groups objects, can also access the employee ID and photo attribute, and can show both direct and indirect group members. Another popular user-management feature is showing all logon information for either a single user account, or exporting the 'last logon' for every user in the domain.

Hyena User Management Functions (just for starters)

• Quickly viewing all users for any server or workstation
• Customizable user view display, plus one-click sorting on any attribute
• View users by group membership
• Viewing single user (designed for slow WAN connections)
• Modifying single and multiple user properties
• Extensive Active Directory (AD) user attribute support, including user photo capability, Exchange 5.5/200x integration, customizable AD queries, and much more. How much more? Click here for a sample.
• Add/modify/delete Exchange mailbox properties [Enterprise Edition only]
• Add/modify user terminal server information [Enterprise Edition only]
• Reset password
• Find buttons for login script and profiles on user properties dialog
• Edit login script using Notepad or any user-defined editor
• Explorer integration with user home and profile directories
• Optional automatic cleanup of user home and profile directories
• Access user home directory share properties;create user home directory and share automatically
• Add new users, including copy from existing user (clone)
• View user logon, including last logon, statistics
• Rename user
• Send message to user
• Delete single or multiple users
• Customizable batch files for special user handling requirements
• Copy users from one computer to another
• [Active Directory Only] Add selected users to designated group

Group Management Functions

• Full group administration - add, modify, delete, copy
• Rename groups
• Copy groups from one computer to another
• [Active Directory Only] View both direct and indirect (nested) group members for one or more groups
• [Active Directory Only] View all group members, including for multiple groups/entire domain

Service Monitoring and Control

Click Here to view the Service Monitoring and Control interface.

Most of the features in Windows are controlled by services, some of which operate under different logon accounts. Stopping and starting services remotely and changing service startup accounts and passwords can become time consuming. Performing these actions on a large set of computers can become a maintenance nightmare. Hyena can manage services on any number of computers at the same time, plus perform service control and startup changes in mass. Hyena's service administration features include:

• Fast viewing and sorting of all service properties on any computer
• Service control: start, stop, pause, continue, and restart
• View service dependencies
• Service installation on multiple computers
• Service removal
• Modify service properties
• Control services on multiple computers at the same time
• Change service startup information, including password, on multiple computers
• Remote viewing of device drivers
• Full support for Windows service features, including Recovery options

Event Management

Click Here to view the Event Management interface.

In addition to integration with the Windows native Event Viewer and MMC, Hyena also incorporates its own more powerful event viewing mechanism. Any server or workstation event log can be accessed in Hyena through the computer's context-menu. Hyena also supports advanced event viewing capabilities, as shown on the image below, including:

• Viewing one or more event logs from more than one computer at the same time.
• Filtering events by date/time range, event ID, event type, category, description text, user/group, or source.
• Full support for event log clearing and backup.
• Viewing one or more previously saved event backup (.evt) files.
• Full support for new Windows event logs.
• Sorting support on any event column in the view window.
• Customizable event display.
• Save option for event filters for faster recall of previous settings.

Job and Task Scheduling

Click Here to view the Job and Task Scheduling interface.

Windows has built-in job scheduling systems, designed to run scheduled tasks at predetermined times. Unfortunately, the native system administration tools do not provide an easy way for administrators to view or manage remotely scheduled jobs. Hyena overcomes this limitation by providing easy access to any scheduled job on any Windows server or workstation.

Hyena's job scheduling functions support:

• Viewing all scheduled jobs on one or more computers at the same time.
• Automatic detection of remote computer job scheduling interface: AT or Windows Task Scheduler.
• Adding, modifying, or deleting scheduled jobs. New jobs can be scheduled for immediate execution, or for any valid day-of-week or day-of-month combination.
• Scheduling a job to run on multiple computers at the same time, with logging options and customizable job intervals.

Hyena includes support for both the Windows NT 'AT' job scheduling system, as well as the newer Task Scheduler that is integrated into IE 5.0 and Windows and later. Hyena provides direct access to the Task Scheduler job properties for any remote computer, including creating new tasks.

Hyena also includes important job cloning (copying) capabilities for Task Scheduler tasks. One or more "reference tasks" can be copied from a selected source computer to any number of destination (target) computers, complete with logging and automatic job internal spacing.

Printer Management

Click Here to view the Printer Management interface.

As Windows installation grows, so do the number of printers that are installed on print servers and individual workstations. Unfortunately, the native tools on Windows are not very good at managing remote printers. Hyena was designed to overcome many of these limitations, and give system administrators and help desk staff better control over printers and print jobs.

As the image below shows, Hyena can display any printer, even non-shared printer, installed on any computer or server. Hyena's printer and job management functions include:

• Listing printer information
• Access to printer properties dialogs and desktop shell functions
• Adding new remote printers.
• Viewing all print jobs from one or more printers at the same time with automatic refresh
• Full print job control: pause, resume, restart, cancel
• Full printer control: pause, resume, purge all print jobs
• Deleting (removing) printers
• Copying printer information from one computer to another

Disk and File Administration

Click Here to view the Disk and File Administration interface.

Disk and file administration, including routine file management, shared resource administration, and disk space monitoring, is perhaps the most common task performed by system administrators. Hyena excels in allowing system administrators full control over every disk and file related management task.

Routine Disk and File Administration

Hyena's tight integration with the Windows shell (Explorer) ensures safe and efficient routine disk and file operations, such as moving, deleting, and copying files and directories. Hyena provides full access to every file and directory on any remote server or workstation with an easy-to-use Explorer-style view.

Hyena's Open Files view and individual file Open By... options provide administrators with quick snapshots of open resources. The directory Share As... option gives sharing capabilities to any selected directory.

Disk Space Management

Hyena's disk space view provides for a simple yet powerful overview of the disk space information for any server or workstation. Moreover, this same view can also be used on multiple computers at the same time, providing a fast and efficient way to monitor disk space across many computers.

The disk space functions do not require any server agents to be installed, and can be customized for a variety of server configurations, including some non-Windows platforms.

As with all disk views, Hyena provides full access to the Explorer shell under Windows. Hyena's settings can be configured to display disk space information in a variety of formats. And as always, this information can be copied to the clipboard, exported to delimited text files, or viewed on one of Hyena's many Microsoft Access-based reports.

Share Administration

Hyena incorporates a full range of share administration functions, including:

• Creating, modifying, removing shares on any Windows computer
• Browsing shares, and share directory and file contents
• Modification of share permissions; viewing all share rights for entire server
• Viewing connections to a share
• Copying share definitions from one computer to another
• Integration with Windows Explorer shell for share directory operations
• NTFS file security display for shared directory and file permissions reporting

Reporting and Exporting

Windows utilities lack any method to report, print, or extract information about your network configurations. SystemTools offers innovative and cost-effective solutions for extracting information from any Windows server or workstation:

Hyena set the standard for easy exporting and report generation for a wide spectrum of system information.

Microsoft Access-based Reporting - Hyena includes 18 built-in Microsoft Access reports (Microsoft Access must be purchased and installed separately from Hyena), covering many different areas of user, group, share, file access, events, and disk space. Hyena also supports automatic exporting of Active Directory (AD) data into a Microsoft Access database, providing for a powerful and flexible directory reporting tool when combined with Hyena's AD query capabilities.

Clipboard Compatibility - Hyena can copy any selected information, including Active Directory data, directly to Window's clipboard, for simple and fast pasting into other application.

Exporter Pro Integration - Selected objects in Hyena can be directed to Exporter Pro for quick and easy exporting. Exporter Pro can be licensed independently or used with Hyena for an unbeatable system management combination.

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Support

With over 10 years of experience in the System Tools arena and by surveying and listening to our customers it has made Hyena the #1 System Tools software in the world, which is used in thousands of Schools, Universities, Libraries, Corporations, Governments, and Individual consultants.

Supporting our customers is our #1 priority, and to do this we have through the years created a network of over 125 resellers and distributors in over 65 countries. Our own internal sales and support staff is offered in 13 languages fluently, which gives us one of the highest customer maintenance renewal retention rates in the industry.

Maintenance

Product Updates are done electronically through the software interface. Upgrades are done via email. Maintenance is not included with the product, but can be purchased for 1 or 2 years intervals.

Support

Support can easily be obtained by directly calling or emailing one of our offices, distributors, or resellers.

All products come with a full User Guide and Quick Start Guide in Html and PDF formats. Customers can also use our extensive online support pages where specific frequently asked questions can be answered.