Supporting our customers is our #1 priority, and to do this we have through the years created a network of over 125 resellers and distributors in over 65 countries. Our own internal sales and support staff is offered in 13 languages fluently, which gives us one of the highest customer maintenance renewal retention rates in the industry.
Our support programs provide a wide variety of free and fee-based technical support services to individual and corporate customers. We provide customers with support via electronic and automated services. Ninety day free telephone support is available on selected products. Many products also contain "Live Update" that gives instant access to on-line updates, enhancements, support tips and other useful information.
Support can easily be obtained by directly calling or emailing one of our offices, distributors, or resellers.
Click here to send feedback to our product support department.
"I had a support call with Allen last week and i would like to just provide some feedback. Allen was very helpful and instantly knew what the problem was and was very quick to fix it. The service was excellent and swift and is probably the best i have ever received in all my years working in IT. Allen was also a nice friendly voice to talk to. Overall i am very pleased with the service, and i will be recommending your company to others based on this experience."
Zak Fleming
IT Support Technician
Balderstone Technology College
Then join the Software Shelf beta test team. If accepted, you will have access to the latest software developed, before it’s released to the public. Please be aware that while all submissions are considered by our beta test team, not all are admitted. Click here to begin the application process.
Hours: 9:00am - 6:00pm EST
Phone: 727-445-1920
Fax: 727-445-9223
Email: support@softwareshelf.com
Phone: +44 1342 310950
Fax: +44 1342 302405
Email: support@softwareshelf.co.uk
You can also contact Technical Support online by using our Support Feedback page.
Print Manager Plus 2010 Standard Edition
Click Here to Upgrade
Print Manager Plus 2010 with Client Billing and Authentication
Click Here to Upgrade
Print Manager Plus Technical Training Overview PowerPoint
Click Here to Download
Server Schematic
Click Here to Download
Workgroup Schematic
Click Here to Download
Server Schematic
Click Here to Download
Workgroup Schematic
Click Here to Download