Technical Support

Online Support

Our support programs provide a wide variety of free and fee-based technical support services to individual and corporate customers. We provide customers with support via electronic and automated services. Ninety day free telephone support is available on selected products. Many products also contain "Live Update" that gives instant access to on-line updates, enhancements, support tips and other useful information.

Support can easily be obtained by directly calling or emailing one of our offices, distributors, or resellers.

Search Support FAQs

Click here to search our FAQs for known issues, installation notes, system requirements and other information about our products.

Contact Support Form

Click here to send feedback to our product support department.

Lost Invoices and Failed Downloads

Click here to look up an invoice, or if your "Electronic Software Delivery" (ESD) product download failed.

What Customers Say:

"I had a support call with Allen last week and i would like to just provide some feedback. Allen was very helpful and instantly knew what the problem was and was very quick to fix it. The service was excellent and swift and is probably the best i have ever received in all my years working in IT. Allen was also a nice friendly voice to talk to. Overall i am very pleased with the service, and i will be recommending your company to others based on this experience."

Zak Fleming
IT Support Technician
Balderstone Technology College

Want to help test industry-leading software?

Then join the Software Shelf beta test team. If accepted, you will have access to the latest software developed, before it’s released to the public. Please be aware that while all submissions are considered by our beta test team, not all are admitted. Click here to begin the application process.